Deliveries
How?
We use Post Office delivery for smaller items and couriers for all other items. Parcels may require signature on delivery. Whilst we appreciate that this could be more difficult for some people, we do this to protect your interests as well as ours. If goods go missing in transit, it increases expenses for us and will eventually have a knock-on effect on our prices. If this is likely to be a problem, you can specify an alternative delivery address at the checkout stage, e.g. delivery to a work address.
We use good quality packaging to ensure that your toys will arrive in perfect condition. We try to re-use any packaging and boxes that our suppliers send us, but do not send out boxes that have "toys" or anything else on that may get inquisitive minds enquiring about the contents !
Where?
Our delivery costs are for all UK mainland addresses. A supplement may apply for deliveries within the Highlands and Islands, Northern Ireland, Isle of Wight, Isle of Man, Isles of Silly & Channel Islands. This does not normally apply, but if it does we will contact you before shipping. Delivery will be quoted separately at the best possible rates for all Overseas orders.
When?
Most orders will normally be despatched within 2 days. We will notify you by e-mail or phone if any item is out of stock or of any problems, but if this only affects a minority of goods, we will usually despatch the rest of the order immediately. If you need your order by a specific date please make a note of this in the "additional info" section at the checkout stage or telephone us.
Costs.
Our delivery costs are as follows:-
- orders up to £10 - £2.50
- orders £10.01 to £20 - £3.00
- orders £20.01 to £80 - £4.50
- orders above £80 - postage free,standard delivery
Next day delivery is available on orders placed before 1p.m. Please telephone us for costs.
International orders - please telephone us or email us for details and costs.
What if my order does not arrive?
If your order has not arrived within 7 days and we have not notified you of any delays, contact us and we will trace the parcel.
Payment methods
We accept payment by card, cheque or Postal order. Cards accepted are Visa, Visa/Debit, Mastercard, Visa/Electron and American Express. You can also pay with your Paypal account or as a Paypal guest.
Our payments are processed by Sagepay and the Bank of Scotland.
